A Signature Welcome
GIFTS THAT CELEBRATE

FAQs

FAQs

RETURNS

We cannot accept returns of perishable items or custom proposal items. We don't feel comfortable re-selling a perishable food item that has not always been in our control. We cannot resell items deemed custom due to the nature of the product(s). We cannot accept returns of opened or partially consumed items. Shipping charges are non refundable. We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We are not responsible for any items damaged during transit.

PRODUCT AVAILABILITY

A Signature Welcome, LLC will make every attempt to provide the selected welcome gift contents. We work hard to establish relationships with brands for your gifts.  In the case the product availability changes, A Signature Welcome will provide alternate but similar products.

FOOD ALLERGY AWARENESS

If you or your guests have religious dietary guidelines or food allergies, you must disclose your allergy to A Signature Welcome LLC before we begin your custom proposal. A Signature Welcome LLC is not liable for an injury that occurs due to food allergies. A Signature Welcome does not make, handle, or package food.  A Signature Welcome is not a food manufacturer, only a retailer of pre-packaged foods and is not liable for food related injury or mis-labeling of ingredients by the food manufacturer.  All food laws and regulations must be complied by the food manufacturer. All clients and their guests are encouraged to read the labels before consuming. A Signature Welcome will not assume any liability for opposed reactions to food consumed including labeled and non-labeled food products.

ALCOHOL

A Signature Welcome LLC does not sell alcohol. We do include alcohol in some of our styled shoots for inspiration purposes. If you choose to add alcohol to your gifts, you agree you will not provide alcohol to persons under the age of 21 and you agree to be held legally responsible for the safety of your guests and any negative outcomes arising from your guestsโ€™ alcohol consumption.

DELIVERY

Delivery fee is determined by location and number of stops. The client is responsible for submitting the final list of welcome gift recipients by venue, no later than 7 days prior to the delivery date. Hotel Fees: in the case that a hotel or accommodation charges a fee for holding welcome gifts or distributing welcome gifts, the client will resume full responsibility of this charge. The attached proposal are stock photos and the custom gift may not look exactly like the included proposal.  Please note, all orders are considered custom and we do not accept returns once payment is made.  Warm weather shipping; the days grow hot May to October and we encourage you to stay away from shipping chocolate products during these months.  If you need chocolate, please note that your are ordering products subject to melting at your own risk.

ARTISTIC LIBERTIES

We want your gifts to be perfect and therefore, A Signature Welcome takes creative liberty at production time of your gifts.  If our stock photo shared has the ribbon tied in knots but once we start assembly we feel bows look better, we exercise our artistic license to tie the ribbon in bows.  Also note vendors update their packaging and ingredient lists.  A Signature Welcome strives to also have their newest product photos displayed but know on occasion we will not.  For most current information about a product, please contact the vendor directly.

ARTWORK SUBMISSION

All artwork submitted to A Signature Welcome for use within your gift will be printed without any edits.  Please make sure the artwork submitted is accurate as we will not refund customized items.